We are available to respond to the ticketing system from 08h00 - 16h00 GMT. If you are requesting assistance on the weekend we will get to it on Monday. Thanks for your patience.

 

 

STREAMING VIDEO help pages:

Internet Explorer.

Firefox.

Netscape.

Norton.

 

If all these solutions above fail, try using the best browser around: Firefox ( free from www.mozilla.com ).

 

IMPORTANT VIDEO INFORMATION

We have recently started encoding the DivX video clips in verison 5 instead of version 3. This means you will need to upgrade your DivX codec, available for free from here:

http://www.divxmovies.com/codec/

If you have difficulty getting the audio to work on some of the older clips (DivX version 5 doesn't handle earlier versions of the audio), you also need to download another file (DivX ;-) Audio Compressor). More information is available here:

http://www.divxmovies.com/faq/#4.4

 

If you experience any troubles logging in to our site, this could be a result of one of the following problems:

We detected too many failed logins.

We figured out that your password is shared with your friends (or enemies!).

Your subscription ended/credit card expired or any other billing-related issue.

 

Did you forget your username?

CCBill Change your details here.

VXS Change your details here.

 

Would you like to cancel your subscription?

Cancel CCBill

Cancel VXS

 

Our Primary billing processor is CCBill

 CCBill, LLC is the primary payment processor for www.VivThomas.com. They are based in Phoenix, Arizona, USA and should you want to get in touch with them here are their details:

CCBill Consumer Support Contact Information

 Hours: 24 hours a day, 7 days a week, 365 days a year.
 Phone: 1-888-596-9279
 Email: consumersupport@ccbill.com
 Fax: 480-449-8820

 

VivThomas.com office details

 Postal Address

Apartado 106
8800 Tavira
PORTUGAL

 Phone: +351 281 320 010
 Fax: +351 281 320 011